Operations Manual
I. Introduction
- A. Introduction Letter
- B. Description of Business Activity
- C. History of Business
- D. Biographical Information of Franchisor’s Key Franchise Personnel
- E. Operation Manual Updates
- A. Timeline from Lease to Opening
- B. Preparation of Proforma Financial Statements
- C. Obtaining Franchiser’s Required Approvals
- D. Permits, Registrations and Licenses
- E. Checklist of Fixtures, Equipment and Inventory
- F. Procurement of Services
- G. Pre-Opening Training
- A. Customer Courtesy
- B. Speed of Service
- C. Point of Sale (POS) System Knowledge and Product Awareness
- D. Promotions
- E. Advertising and Signage
- F. Merchandising
- G. Pricing
- H. Customer Complaints
- A. Training
- B. Home Office Support & Management Specialists
- C. Use of Forms & Financial Reporting Requirements
- D. Exclusive Vendor Relationship
- E. Insurance & Licenses
- F. Lease Compliance
- G. Government Fiscal Compliance
- H. Inventory
- I. Payroll
- J. Mandatory (Weekly) Lottery Statement