Operations Manual
- I. Introduction
- II. Corporate Policy
- III. Pre-Opening Concerns
- IV. Store Operating Procedures
- V. Sales, Marketing & Customer Service
- VI. Personnel (Suggested Guidelines)
- VII. On-Going Business Administration
- VIII. Money Management
- IX. Troubleshooting
- X. "Grand Opening" Procedures
- XI. Appendices
- XII. Area Representative Supplement