Fast Moving Lines. Lines at the cash registers are generally a welcome sight at Street Corner stores. Customers in line translate into sales and profits. However, a slow-moving line may cause potential customers to leave without making a purchase.
In many cases, the customer is a local employee on a break. In general, people have a limited amount of time and don’t want to spend it waiting on line. If franchisees wish to capitalize on sales by increasing the number of shoppers, speed of service is of the essence.
a. Increased Staff During Peak Hours. One way to speed up service is to have extra staff working registers during peak times.
b. Point of Sale (POS) System Knowledge. The most efficient way to speed up service is through the quick operation of the POS system. Customers are impressed by fast courteous service and this builds loyalty in your customer.