Franchise Documentation XI. Appendices4 Appendices A-EAppendices E-HAppendices I-JAppendices K-LExplore More X. "Grand Opening" Procedures1 A. “Grand Opening” ProceduresExplore More IX. Troubleshooting1 A. TroubleshootingExplore More VIII. Money Management2 A. Cash Handling & BankingB. MiscellaneousExplore More VII. On-Going Business Administration10 A. TrainingB. Home Office Support & Management SpecialistsC. Use of Forms & Financial Reporting RequirementsD. Exclusive Vendor RelationshipE. Insurance & LicensesF. Lease ComplianceG. Government Fiscal ComplianceH. InventoryI. PayrollJ. Mandatory (Weekly) Lottery StatementExplore More VI. Personnel (Suggested Guidelines)3 A. HiringB. Discipline and TerminationC. Employee AdministrationExplore More I. Introduction5 A. Introduction LetterB. Description of Business ActivityC. History of BusinessD. Biographical Information of Franchisor’s Key Franchise PersonnelE. Operation Manual UpdatesExplore More V. Sales, Marketing & Customer Service8 A. Customer CourtesyB. Speed of ServiceC. Point of Sale (POS) System Knowledge and Product AwarenessD. PromotionsE. Advertising and SignageF. MerchandisingG. PricingH. Customer ComplaintsExplore More IV. Store Operating Procedures5 A. OpeningB. Ongoing Daily ActivitiesC. ClosingD. MaintenanceE. SecurityExplore More III. Pre-Opening Concerns7 A. Timeline from Lease to OpeningB. Preparation of Proforma Financial StatementsC. Obtaining Franchiser’s Required ApprovalsD. Permits, Registrations and LicensesE. Checklist of Fixtures, Equipment and InventoryF. Procurement of ServicesG. Pre-Opening TrainingExplore More II. Corporate Policy2 A. Business ConsiderationsB. Legal ConsiderationsExplore More Operations Manual1 XII. Area Representative SupplementExplore More
