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What Does Dad Want for Father’s Day

Father’s Day (June 19th) is nearly as important in the holiday rankings as Mother’s Day. According to retail statistics, shoppers differ by only about ten percent to the low side, as to the importance of Father’s Day when compared with Mother’s Day. However, most look forward to a remembrance of Dad, and most families want […]

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Are You Making These 7 Mistakes?

A properly run convenience store strives to eliminate hazardous liabilities and avoids potential problem causing situations.  If any of these listed below pertain to your store, it needs to be addressed immediately. Unorganized Dirty Poor Customer service Slow checkout process Lack of Inventory Over stimulation Unsafe Working environment Consider a  customer who is in a hurry, […]

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Convenience Store Operations Tips: Beverages

Convenience Store Operations Tips: Are You Making the Most of Your Beverages? What beverages are you selling at your convenience store, and how are you presenting them to customers? Beverages have potential as significant money-makers. For example, a recent article from Convenience Store News states that “a well-managed coffee bar will yield over 70-percent [profit] margins.” Whether they’re displayed in […]

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Improving Your Customer Service Skills

One of the biggest problems small business owners face is that they don’t know how to perform excellent customer service. While some customer service techniques are easily learned, it can be difficult to provide 5-star service from the start. Impressing a customer with top-notch service and industry expertise while providing them with an outstanding value […]

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Convenience Store Operations Tips: Common Sense

Convenience Store Operations Tips: A Matter of Common Sense When you think about it, the best convenience store operations tips should fall under the category of “common sense,” and indeed they do. The problem is that store operators are often swamped with all the tasks they have to do on a daily basis, all while waiting on […]

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Importance of Restroom Cleanliness

Restroom Cleanliness-A Key to Excellent Retail Customer Service It may seem that customer restrooms are a minor afterthought in the retail business.  Certainly, a small cubby hole must be provided somewhere in the dark recesses of a shop, but customers don’t really notice any flaws in this minor part of retail customer service, right? Actually customers […]

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What Messages Are Employees Sending To Your Customers?

On any given day, millions of customers enter any one of many convenient stores. For travelers and people just passing through, a stop in your store may be a one-time event. In the case of customers living or working nearby, the customer service they receive could, over time, represent thousands of dollars ending up in your cash register. Customers whose antennae pick up the […]

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Giving Customers The Optimal Experience

The retailers of today know how big of a role technology plays in having a better performance in the workplace. Technology also allows retail stores to reduce certain costs and gain higher profits. Customers have interactions with various retail brands, and they use different methods to connect with these retailers. So, if customers feel that […]

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4th of July!

From all of us, we hope you have a safe and fun 4th of July!! – Street Corner Remember customer service and the customer’s experience at your store this weekend are important. Your customers are choosing to come into your store over this holiday weekend instead of spending time at the pool, setting off fireworks […]

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