After years of exodus, millennials and others are returning to city centers to live, shop and dine, and Street Corner is catering to that trend with its “Urban Superette” store. Its newest, in a historic mixed-use complex in the heart of Chattanooga, Tennessee, blends conveniences, groceries, and fresh food offerings including a salad bar and […]
Branding: It’s More Than Your Logo
When people think of branding, what usually comes to mind is a logo from a big company, something often seen on clothing or in moments of product placement during a movie or TV show. Even though logos and other visual imagery play an important role, branding goes much deeper than that. And it’s just as important […]
A Little 411 on Labor Day
Since this public holiday is celebrated in the month of September on the first Monday, in this year of 2016, it will be September 5. . Initially intended to be a tribute and to honor the labor movement in America and the workers whose contributions and achievements have created our country’s prosperity, strength, economy and […]
Summer Olympics
Product Lines May Give Profits an Olympic Size Boost The Summer Olympics may not be the first thing that comes to mind when someone mentions seasonal holidays. However, it is expected to make an impact on convenience store product lines all the same. The actual games are anticipated to kick off August 5th. Convenience Store News reports suppliers […]
What Does Dad Want for Father’s Day
Father’s Day (June 19th) is nearly as important in the holiday rankings as Mother’s Day. According to retail statistics, shoppers differ by only about ten percent to the low side, as to the importance of Father’s Day when compared with Mother’s Day. However, most look forward to a remembrance of Dad, and most families want […]
Are You Making These 7 Mistakes?
A properly run convenience store strives to eliminate hazardous liabilities and avoids potential problem causing situations. If any of these listed below pertain to your store, it needs to be addressed immediately. Unorganized Dirty Poor Customer service Slow checkout process Lack of Inventory Over stimulation Unsafe Working environment Consider a customer who is in a hurry, […]
Convenience Store Operations Tips: Beverages
Convenience Store Operations Tips: Are You Making the Most of Your Beverages? What beverages are you selling at your convenience store, and how are you presenting them to customers? Beverages have potential as significant money-makers. For example, a recent article from Convenience Store News states that “a well-managed coffee bar will yield over 70-percent [profit] margins.” Whether they’re displayed in […]
Improving Your Customer Service Skills
One of the biggest problems small business owners face is that they don’t know how to perform excellent customer service. While some customer service techniques are easily learned, it can be difficult to provide 5-star service from the start. Impressing a customer with top-notch service and industry expertise while providing them with an outstanding value […]
Convenience Store Operations Tips: Common Sense
Convenience Store Operations Tips: A Matter of Common Sense When you think about it, the best convenience store operations tips should fall under the category of “common sense,” and indeed they do. The problem is that store operators are often swamped with all the tasks they have to do on a daily basis, all while waiting on […]
Importance of Restroom Cleanliness
Restroom Cleanliness-A Key to Excellent Retail Customer Service It may seem that customer restrooms are a minor afterthought in the retail business. Certainly, a small cubby hole must be provided somewhere in the dark recesses of a shop, but customers don’t really notice any flaws in this minor part of retail customer service, right? Actually customers […]