One of the biggest problems small business owners face is that they don’t know how to perform excellent customer service. While some customer service techniques are easily learned, it can be difficult to provide 5-star service from the start. Impressing a customer with top-notch service and industry expertise while providing them with an outstanding value can seem overwhelming. Here are a few tips that can help anyone improve the quality of their customer care and get their customers to come back again and again.
Learn the Basics of Customer Service
The first way to improve your customer service skills is to get back to the basics. Learn about why it is important to greet your customer, smile, and have a genuine conversation with them. Most of the companies that get 5-star reviews get them because they are friendly and helpful. A friendly and helpful salesperson also can make a customer feel like they are getting an overall better value.
Understand Where You Can Improve
Improving your store’s customer service skills can be difficult, as there is no one solution that works. Some business owners may need to smile more, while others may need to learn more about their industry to better advise their customers. One way to find out how you can improve is by offering a customer survey with an incentive. Many studies have shown that there is a wide gap between the customer service customers are actually getting and what owners feel they are delivering. By understanding and listening to customer feedback, you can lessen this gap, increasing customer satisfaction overall.
Pay Attention to Social Media
A big part of customer service is listening to your customers and providing them with solutions. Many people are starting to turn to social media to connect with businesses in a positive way or bring an issue to their attention. This makes establishing and maintaining social media accounts a critical part of any retail operation. You should also read online reviews of your business and respond to them. Not only will you be able to provide better service to your customer, you will also be able to find ways to improve your service overall.
To learn more about how you can keep getting your customers to come back and the importance of 5-star service, please contact us today.
Contact Street Corner Operations with questions/comments @ (785) 272-8529