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Improving Your Customer Service Skills

One of the biggest problems small business owners face is that they don’t know how to perform excellent customer service. While some customer service techniques are easily learned, it can be difficult to provide 5-star service from the start. Impressing … Continue reading

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Convenience Store Operations Tips: Common Sense

Convenience Store Operations Tips: A Matter of Common Sense When you think about it, the best convenience store operations tips should fall under the category of “common sense,” and indeed they do. The problem is that store operators are often swamped … Continue reading

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